Refund and Return Policy
1. Overview
At GOLDBED, we take pride in the quality of our bed sheets and want you to be fully satisfied with your purchase. This Refund and Return Policy outlines the terms under which you can return products and receive a refund.
2. Return Eligibility
To be eligible for a return, your bed sheets must be unused, unwashed, and in their original packaging. Returns must be initiated within 30 days of purchase. Items that show signs of use or have been altered in any way are not eligible for return or refund.
3. Return Process
To initiate a return, contact our customer service team at [email protected] with your order number and reason for the return. Once approved, we will provide instructions for sending the item back. Please note that customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and the funds will be returned to your original method of payment. Shipping costs are non-refundable except in cases of damaged or incorrect items.
5. Exchanges
If your bed sheet is defective or incorrect, we offer free exchanges. Contact us at [email protected] to arrange an exchange for the same item. We will cover the cost of shipping for defective products.
6. Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately at [email protected] with a photo of the product and your order details. We will arrange a replacement or issue a full refund, including shipping charges.
7. Non-Returnable Items
Custom or personalized bed sheets are non-returnable. Please review the product details carefully before placing an order for custom items.
8. Contact Us
- Address: 2408 Setzer Creek Rd, Lenoir, NC 28645, USA
- Hotline: +1 3152593484
- Mail: [email protected]
